Company Overview: Kaam.com is a leading tech company based in Mumbai, India, committed to revolutionizing the job search process. Our mission is to connect job seekers with opportunities that match their skills and preferences seamlessly. We value innovation, collaboration, and a customer-centric approach in everything we do.
Job Title: Customer Service Manager
Location: Mumbai, India
Salary: Competitive, as per industry standards
Job Summary: As a Customer Service Manager at Kaam.com, you will play a crucial role in ensuring a positive experience for our users. You will lead a team of customer service representatives, set service standards, and implement strategies to enhance customer satisfaction.
Key Responsibilities:
- Manage and oversee the customer service team
- Develop and implement customer service policies and procedures
- Handle escalated customer complaints and issues
- Monitor customer service metrics and provide reports to management
- Train and coach customer service representatives
- Collaborate with other departments to improve overall customer experience
Technical Skills Required:
- Proficiency in CRM software
- Strong analytical skills
- Knowledge of customer service best practices
Soft Skills Required:
- Excellent communication and interpersonal skills
- Leadership and team management abilities
- Problem-solving skills
Qualifications and Experience: Bachelor's degree in Business Administration or related field; 5+ years of experience in customer service management; Certification in Customer Relationship Management (CRM) is a plus.
Benefits and Perks: Competitive salary, health insurance, flexible work hours, professional development opportunities, and a vibrant work culture.
Application Process: Interested candidates are encouraged to apply through our career page on the Kaam.com website.