Company Overview: Tech Mahindra is a leading provider of digital transformation, consulting, and business re-engineering services. With a strong focus on innovation and technology, we strive to deliver exceptional solutions to our clients across various industries. Our core values of integrity, customer-centricity, and innovation drive our culture and guide our actions.
Job Title: Call Center Eng
Location: Mumbai, India
Salary: Competitive, as per industry standards
Job Summary: As a Call Center Eng at Tech Mahindra, you will play a crucial role in providing exceptional customer service and support to our clients. Your ability to communicate effectively and resolve issues promptly will contribute to our overall success.
Key Responsibilities:
- Handle inbound and outbound calls from customers professionally
- Identify and assess customers' needs to achieve satisfaction
- Resolve customer inquiries and complaints in a timely manner
- Ensure customer satisfaction and provide accurate information
- Escalate unresolved issues to the appropriate department
- Maintain customer records by updating information in the system
Technical Skills Required:
- Proficiency in using call center software and systems
- Knowledge of customer service principles and practices
- Ability to type quickly and accurately
Soft Skills Required:
- Excellent communication and interpersonal skills
- Patience and empathy towards customers
- Ability to handle stress and pressure effectively
- Strong problem-solving skills
Qualifications and Experience: Bachelor's degree in any field, prior experience in a customer service role will be an advantage
Benefits and Perks: Competitive salary, health insurance, paid time off, professional development opportunities
Application Process: Interested candidates are encouraged to apply through our career page on the Tech Mahindra website.