Company Overview: Tech Mahindra is a leading provider of digital transformation, consulting, and business re-engineering services. With a focus on innovative solutions, we strive to deliver excellence to our clients across various industries. Our culture is built on integrity, teamwork, and a commitment to excellence.

Job Title: Call Centre Executive

Location: Bangalore, India

Salary: Competitive, as per industry standards

Job Summary: As a Call Centre Executive at Tech Mahindra, you will play a crucial role in providing exceptional customer service and support to our clients. Your communication skills and problem-solving abilities will be key in ensuring customer satisfaction and loyalty.

Key Responsibilities:

Handle inbound and outbound calls in a professional manner
Resolve customer queries and issues effectively
Provide accurate information to customers
Document all interactions in the CRM system
Meet quality and productivity targets

Technical Skills Required:

Proficiency in using CRM software
Knowledge of call center telephony and technology

Soft Skills Required:

Excellent communication skills
Strong problem-solving abilities
Customer-oriented approach
Ability to work in a team environment

Qualifications and Experience:

High school diploma or equivalent
Prior experience in a call center or customer service role is preferred

Benefits and Perks:

Health insurance
401(k) retirement plan
Paid time off
Career development opportunities

Application Process: Interested candidates are encouraged to apply through our career page or application portal on the Tech Mahindra website.