Company Overview: Tech Mahindra is a leading multinational technology company that offers innovative solutions to clients across various industries. Our mission is to harness the power of technology to drive positive change and create a better future for all. We value diversity, integrity, and excellence in everything we do, fostering a culture of collaboration and continuous learning.
Job Title: Customer Support Executive
Location: Pune, India
Salary: Competitive, as per industry standards
Job Summary: As a Customer Support Executive at Tech Mahindra, you will play a crucial role in providing exceptional service to our clients, ensuring their satisfaction and building long-lasting relationships. Your dedication to resolving customer queries and issues promptly will contribute to the overall success of our organization.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely manner
- Resolve customer complaints and issues effectively
- Identify and escalate priority issues to the appropriate teams
- Provide product information and technical assistance to customers
- Maintain accurate records of customer interactions and transactions
- Ensure customer satisfaction through excellent service delivery
Technical Skills Required:
- Proficiency in using customer support software and CRM systems
- Basic understanding of technical troubleshooting and problem-solving
- Ability to navigate multiple systems simultaneously
Soft Skills Required:
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Ability to work well under pressure and meet deadlines
- Empathy and patience in handling customer inquiries
Qualifications and Experience: Bachelor's degree in any field, with prior experience in customer support or a related role preferred. Certification in customer service or CRM software is a plus.
Benefits and Perks: Tech Mahindra offers a comprehensive benefits package, including health insurance, paid time off, training and development opportunities, and a dynamic work environment that encourages growth and innovation.
Application Process: Interested candidates are invited to apply through the Tech Mahindra career page or application portal. We look forward to welcoming passionate individuals who are dedicated to delivering exceptional customer service.