Club Mahindra is a leading vacation ownership company that offers its members unforgettable holiday experiences at various exotic locations across India and abroad. Our mission is to create magical memories for families through our world-class resorts, outstanding hospitality, and exceptional services. At Club Mahindra, we value integrity, excellence, innovation, and customer-centricity. Our culture is one of warmth, respect, and continuous improvement, making us a preferred choice for holidaymakers seeking quality vacations.
Job Title: Resort Hostess
Location: Varca Goa, India
Salary: Competitive, as per industry standards
Job Summary: As a Resort Hostess at Club Mahindra in Varca Goa, you will play a crucial role in ensuring our guests have a memorable and enjoyable stay. You will be the face of the resort, welcoming guests, providing information, and assisting with their needs. Your friendly demeanor, excellent communication skills, and customer service orientation will contribute to the overall guest satisfaction and loyalty.
Key Responsibilities:
- Welcome guests upon arrival and ensure a smooth check-in process
- Provide information about the resort facilities, services, and activities
- Assist guests with inquiries, requests, and special arrangements
- Coordinate with other departments to fulfill guest requirements
- Handle guest feedback, complaints, and issues in a professional manner
- Ensure the lobby and reception area are clean, organized, and welcoming
- Promote resort amenities and special offers to guests
Technical Skills Required: Proficiency in using hotel management software - Basic knowledge of reservation systems - Familiarity with MS Office applications
Soft Skills Required: - Excellent communication and interpersonal skills - Customer service orientation - Positive attitude and friendly demeanor - Ability to work well under pressure - Problem-solving skills
Qualifications and Experience: - High school diploma or equivalent - Previous experience in hospitality or customer service roles is preferred - Certification in hospitality management is a plus
Benefits and Perks: - Competitive salary package - Training and development opportunities - Employee discounts on resort stays - Health insurance coverage - Friendly and supportive work environment
Application Process: Interested candidates are encouraged to apply through the form below or on the Club Mahindra career page or Kaabil app. Join us in creating unforgettable holiday experiences for our guests!